Coaching & Training – Terms and Conditions

Version 1.1
Effective date: 18 February 2026

These Terms and Conditions (“Terms”) apply to bookings for 1:1 coaching and training services provided online under The OKR Hub brand.

1. Who we are and how to contact us

• The OKR Hub is a trading name of Mikehorw Consulting Ltd (“we”, “us”, “our”).
• Registered in England and Wales with company number 10299558.
• Registered office: 95 Dunmow Road, Bishops Stortford, CM235HF.
• Contact: hello@theokrhub.com | 01279744400
• Website: https://theokrhub.com
• VAT: 475353179.

2. What these Terms cover

• These Terms govern how you (“Client”, “you”, “your”) buy and use our 1:1 coaching and training services (the “Services”).
• By booking a Session (as defined below) or purchasing a Package, you confirm you have read and agree to these Terms.
• If you are booking on behalf of an organisation, you confirm you have authority to bind that organisation.

3. Definitions

• “Session” means a scheduled 1:1 online coaching or training appointment of the duration shown at the time of booking.
• “Package” means a prepaid bundle of Sessions (for example, a 4‑Session Package).
• “Materials” means any templates, slides, worksheets, notes, recordings (if agreed), or other content we provide as part of the Services.

4. The Services

• We provide 1:1 coaching and training relating to OKRs and associated ways of working, as described on our website and in the relevant booking page.
• Sessions are delivered online via Google Meet. We can accommodate alternative tools (e.g., Zoom or Microsoft Teams) on request.
• Unless expressly agreed in writing, the Services do not include project delivery, ongoing programme management, legal advice, financial advice, or HR advice.

5. Booking and scheduling

• Bookings will be made via our scheduling tool. Times shown are based on the time zone selected at booking.
• You are responsible for ensuring you can access the online meeting (suitable device, internet connection, and a private space where appropriate).
• If you have accessibility needs, please tell us in advance and we’ll do our best to accommodate.

6. Packages (prepaid bundles)

• Where we offer a Package (e.g., 4 Sessions), the Package is for use by the named Client only and is not transferable to another person unless we agree otherwise in writing.
• Packages must be used within 6 months of purchase (“Package Validity Period”). Any unused Sessions after the Package Validity Period expire and are treated as used.
• A Package cannot be split across multiple individuals, and Sessions within a Package cannot be exchanged for other products or services unless we agree otherwise in writing.

7. Fees, payment, and VAT

• Prices are shown at the point of purchase/booking. We may update prices from time to time; changes won’t affect Sessions or Packages already purchased.
• Payment is due in advance unless we agree invoice terms in writing.
• Where payment is collected through a booking tool, tax may not be calculated automatically. If VAT is applicable, we will either (a) include VAT in the published price, or (b) add it to the invoice/receipt, depending on the payment route used.
• You are responsible for any bank charges applied by your payment provider.
• If a refund is due, we will refund the amount paid less any non-refundable processing fees charged to us by payment providers (for example Stripe), unless prohibited by law.

8. Rescheduling, cancellations, and no‑shows

• You can reschedule a Session up to 48 hours before the start time using the reschedule link in your confirmation email (or by contacting us).
• If you cancel or reschedule within 48 hours of the Session start time, or you do not attend (a “no‑show”), the Session will be treated as delivered and will be deducted from your Package (or charged in full if you booked a single paid Session).
• If you are late, the Session will still end at the scheduled time so we can keep to the diary.

9. If we need to reschedule or cancel

• We may occasionally need to reschedule due to illness, emergency, or operational reasons. We will give as much notice as reasonably possible and offer alternative dates.
• If we cancel a Session and we cannot offer a suitable alternative within a reasonable period, we will refund any pre-paid fees relating to the undelivered Session(s) (or offer equivalent credit, at your choice).

10. Your responsibilities

• Engagement matters. You agree to participate in good faith, complete any agreed pre‑work, and raise concerns early so we can address them.
• You are responsible for decisions made in your organisation. Coaching and training support your thinking and capability; they do not replace your internal governance and decision-making.

11. No guaranteed outcomes

• We will provide the Services with reasonable care and skill. However, because outcomes depend on context and your engagement, we do not guarantee specific results (for example, a particular performance improvement or business outcome).

12. Intellectual property and permitted use

• We (or our licensors) own all intellectual property rights in the Materials and in our website content.
• You receive a limited, personal, non-exclusive, non-transferable licence to use the Materials for your own learning or internal business use.
• You must not copy, reproduce, distribute, publish, sell, sub‑license, or create derivative works from the Materials, except where we explicitly permit this in writing.
• No text and data mining / web scraping: you must not use automated tools (bots, scrapers, crawlers) to extract or reuse our website or Materials, except where permitted by law and with our prior written consent.

13. Confidentiality

• We will treat information and materials you share with us during Sessions (including documents, data, internal presentations, strategy materials, and commercially sensitive information) as confidential and will not disclose them to third parties, except (a) with your consent, (b) where required by law, or (c) where necessary for safeguarding or preventing serious harm.
• You agree to keep confidential any non-public information we share with you, including Materials and commercial terms. Confidentiality obligations in this section continue after the Services end.

14. Recording Sessions

• Sessions are not recorded unless we both agree in advance. If recording is agreed, we will confirm what will be recorded, how it will be stored, and how long it will be retained.

15. Data protection

• We process personal data in line with our Privacy Policy, available on our website.
• We use third-party tools to deliver the Services (for example, scheduling, email, and video conferencing). These providers process personal data on our behalf or as independent controllers, depending on the service.

16. Liability

• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
• Subject to the above, we are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business opportunity, or loss of goodwill.
• Our total liability for any claim arising out of or in connection with the Services is limited to the fees you paid for the relevant Session or Package giving rise to the claim.

17. Termination

• We may terminate Services (and refuse future bookings) if you breach these Terms, behave abusively, or act in a way that makes delivery unsafe or impractical.
• Where termination occurs due to your breach, any refund for unused Sessions is at our discretion.

18. Complaints and contact

• If you have a complaint, please email hello@theokrhub.com with the subject line “Complaint” and we will respond within 10 business days.
• If we cannot resolve the issue informally, we will explain the next steps available.

19. Governing law

• These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
• The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts.